We teach and help staff to develop more effective communications for better teamwork in the office.
The Speakers Institute Corporate Training Programs are designed to help your organisation unlock the potential and improve the professional development of your employees. In today’s business world, employees need to possess a combination of technical skills and professional practical abilities, (Hard and Soft Skills).
Speakers Institute are a leader in innovative soft skills development, we will work together to provide a stimulating training program exploring topics relevant to your organisation and teams, tailoring a program that will focus on your organisation’s training needs, combining industry focus and practical skills into your training package.
Workplace communication is essential to harmony in teamwork. It helps to build and maintain relationships, and confidence in workplace communication also facilitates innovation. Employees who are comfortable voicing themselves in communications will voice new ideas at an exceptional rate.
As you look to improve communication skills in your organisation, the best place to start is to recognise where there are deficiencies in these areas and give people the awareness, systems and skills to take control of the communication problems that are getting in the way of everyone’s success.
We believe in making a difference through teaching staff how to ‘Master their communications for influence and persuasion’. We have assembled an outstanding curriculum, brilliant coaches & facilitators in world-class experiential learning environments. We specialise in face to face feedback as we believe the greatest way to learn communication mastery is through feedback.
We provide corporate in-house training at your workplace or our city venue. These are usually 1 day or 2-day courses however can be 1-hour, half-day (4 hours) full day and blended training programs from 6 months to a year.
What they will Learn
- Learn simple frameworks for structuring your influencing conversations.
- Learn and practice effective use of body-language gestures and voice tones.
- Learn to create anticipation and momentum in stories.
- Learn and practice a simple Blueprint to ensure your pitch produces the required action.
- Learn techniques to build your confidence to initiate a pitch under any circumstances.
- Learn simple frameworks for structuring presentations.
- Learn techniques to build your confidence to engage and inspire audiences.
- Learn techniques to improve charisma via body language and identify your behaviours to adjust.
- Learn techniques to build your confidence to initiate and manage influencing conversations.
- Learn and practice techniques to build your confidence to engage audiences through storytelling.
What they will discover
- Discover simple techniques to become an excellent listener by deliberately pausing and questioning.
- Discover the differences between fun and funny and how to use either to maximise your likeability.
- Discover the motivators to ensure your confidence will never leave you again.
- Discover why being yourself authentically trumps everything.
- Discover the drivers of certainty and how we can we implant them into our system.
- Get the opportunity to try your pitch with various people, so that you hear different types of feedback.
- Practice non-verbal intelligence to help show your story so anyone can catch it easily.
- Practice body language techniques so your message and body language are aligned with what you’re saying.
- Optional: Gallup Strengths profile – Coaching.
Business Communications training outcomes for Staff
- Staff learn and understand the difference between hearing and listening.
- Staff learn that how, not just what you say affects the outcome of the conversation.
- Staff learn how to understand the difference between being assertive and aggressive.
- Staff learn how to be confident and not let self-doubt affect their persona.
- Staff learn to match body language, voice and choice of words to who they’re communicating with.
- Staff learn and practice the skills and techniques needed to shape opinion and build credibility in the workplace, allowing them to influence and guide a diverse range of people and situations.
- Staff learn how to interpret body language clues to be able to understand people better.
- Staff learn and practice the ability to quickly build rapport and credibility to persuade their audience and gain commitment whilst challenging perceptions and driving action or inspiring change either with internal staff or customers and prospects.
- Staff learn how to quickly build rapport & credibility to persuade your audience via humour and charisma.
- Staff have improved influence as a skill in communications, presentations, influencing others, interpersonal behaviour, professional presence and increased self-confidence in the workplace.
Business Communications skills staff learn
- Have an awareness of the people skills which forge productive business/personal relationships.
- Develop emotional intelligence and understand communication skills to use with co-workers.
- Possess self-awareness and improved people skills. (Confidence & Certainty)
- Staff have an Improved ability to focus, and actively listen.
- Learning the right words, questions and phrases that move conversations forward.
- Work as a high-performing team, communicating effectively with team workers and clients.
- Staff learn the right questions to ask to improve quality of conversations.
- Handle difficult people and conflict situations with more confidence.
- Inspire others and create a positive atmosphere around you.
- Improved communication skills and emotional intelligence to help increase their capacity to be an assertive and confident communicator and project an image of credibility and composure at work.
- They become skilled at how to build and keep rapport when communicating with anyone.
- Staff learn how to achieve congruence in communication with management, peers and subordinates.
Common mistakes in communications found in the workplace
- Workers over-reliance on e-mail, when a phone call or in-person meeting is more suitable.
- Poor Listening Skills: Sharing information is only part of the communication process. Listening skills are essential to effectively communicating and understanding the message being shared.
- Communication Barriers: Differences in background or experience can cause barriers between employees. Without having common ground, employees may find it difficult to understand what other staff members are talking about. Cultural differences can cause difficulties in non-verbal communications, causing mixed messages.
- Leaders can be confused in their use of assertive communication and come across as either too aggressive, or too passive when dealing with others in the office.
- Workers quick to blame others rather than be accountable themselves and take responsibility.
- Not understanding how to say ‘no’ to a client or colleague request and manage their disappointment.
- Attitude/Ego – Facial expressions, gestures and tone of voice not matching the verbal message.
- Misinterpretations & Assumptions: Communication is open to interpretation and is sometimes interpreted incorrectly. People often make assumptions based on the information they hear or read, whether or not they hear or read it correctly. Nonverbal cues also lead people to make assumptions that can impede communication.
- Problems with staff handling emotions, stemming from communication style differences, issues around emotional intelligence, making assumptions and inappropriate comments.